Shipping policy

Shipping Only Available Within Illinois

 

Processing Time:

Orders are typically processed and prepared for shipment within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation. Please note that processing time is separate from shipping time.

Shipping Method and Delivery:

We currently offer the following shipping method within Illinois:

  • USPS First Class, USPS Ground Advantage, USPS Priority, UPS Ground, UPS Next Day Air: Estimated delivery time for this service is typically 1-3 business days after your order has been shipped. Please note that delivery times are estimates and may vary depending on the specific location within Illinois and any unforeseen circumstances with the carrier.

Shipping Costs:

The exact shipping cost for your order will be displayed at checkout before you complete your purchase.

  • Weight-Based: Shipping costs are calculated based on the weight of your order and will be calculated at checkout.
  • Order Value: Orders totaling $50 or more qualify for free shipping within Illinois. Orders below this amount will be charged a shipping fee calculated at checkout.

Shipping Address:

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number (if applicable with your chosen shipping method). You can use this tracking number to monitor the progress of your delivery through the carrier's website.

Refunds for Shipping:

Shipping fees are non-refundable unless the error is on our part (e.g., we shipped the wrong item or there was a significant delay due to our handling).

Damaged or Lost Shipments:

While we take great care in packaging your freeze-dried microgreens, occasionally damage or loss may occur during transit. If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately at hello@pixcagreens.com so we can assess the situation and find a suitable solution. Please retain all packaging materials and damaged items for potential inspection by the shipping carrier.

Refund Requests:

Refund requests must be filed within one week (7 days) of receiving your product. Please inspect your order upon arrival and notify us promptly if there are any issues. For refund requests related to the product itself (not shipping), please refer to our Refund Policy.