Refund policy
Microgreens
Due to the nature of our perishable products, we are unable to accept returns. However, we understand that unforeseen circumstances may arise, and we are committed to your satisfaction and are happy to issue a full refund or exchange for the following reasons. This includes, but is not limited to:
- Damaged Goods: If your perishable goods arrive damaged during transport, please contact us within 2 days of receipt. We require a clear photo of the damage for verification purposes. Upon verification, we will issue a full refund for the damaged item(s) or an exchange with a complementary at no extra cost.
- Quality Issues: If you are unsatisfied with the quality of your microgreens upon arrival, you can request a full refund within 2 days of receiving them. We kindly ask that you send a clear photo of the greens in question to help us understand the issue and better improve our products. Once we receive and review the photo, we will process your refund.
- Incorrect Delivery: In the rare case that we deliver your microgreens to the wrong address, we will gladly issue a full refund. Please contact us as soon as possible upon discovering the error.
To request a refund for any of the reasons listed above, please contact us at hello@pixcagreens.com. Be sure to include your order number, a brief description of the issue, and any relevant photos.
Please note:
- We reserve the right to deny refunds if the photos provided are unclear, inconclusive or we suspect abuse of our refund policy.
- Refunds will be issued to the original payment method used for the purchase.
- Processing times for refunds may vary depending on your bank or credit card company but typically you'll receive it within 5-7 business days. If more than 15 business days have passed since we’ve approved your return, please contact us.
We strive to provide excellent customer service to ensure you have a positive experience with our company.
Any questions, you can contact us at hello@pixcagreens.com